DriveReady receives hundreds of queries daily from users seeking clarification on driving laws, test procedures, and course content. The volume of these inquiries was overwhelming their customer support team and slowing down response times. By implementing Deskhero, DriveReady was able to leverage AI capabilities to manage and respond to tickets more efficiently.
With Deskhero's AI capabilities, DriveReady was able to use OpenAI Embeddings to analyze previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data. This analysis allowed the system to find relevant content and generate suggested replies, significantly reducing the time taken to respond to customer inquiries.
Additionally, Deskhero's comprehensive search bar enhanced by AI helped DriveReady's support team to quickly find relevant information from the vast amount of data available. This feature further improved their efficiency and enabled them to provide accurate responses in a timely manner.
The Kanban board feature of Deskhero provided a visual overview of all ongoing tickets, allowing the team to prioritize tasks and manage their workflow more effectively. This resulted in a reduction in the number of unresolved tickets and an increase in customer satisfaction.
Overall, by using Deskhero, DriveReady was able to transform their customer support service, improving efficiency, reducing response times, and enhancing customer satisfaction.
How does Deskhero's AI capability improve ticket response times?
Deskhero's AI uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, and other relevant data to generate suggested replies. This significantly reduces the time taken to respond to customer inquiries.
How does the comprehensive search bar work?
Deskhero's comprehensive search bar is enhanced by AI, which helps to quickly find relevant information from the vast amount of data available. This enables the support team to provide accurate responses in a timely manner.
What is the benefit of the Kanban board feature?
The Kanban board provides a visual overview of all ongoing tickets, allowing the team to prioritize tasks and manage their workflow more effectively. This results in a reduction in the number of unresolved tickets and an increase in customer satisfaction.
* This article provides an example of how a fictive company in the Driver’s License Tests Preparation industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
