IronWorks Corp. receives a high volume of customer support tickets on a daily basis. Managing these tickets was a time-consuming process that often led to delays and customer dissatisfaction.
To improve its ticket management, IronWorks Corp. implemented Deskhero. The platform's advanced AI capabilities use OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to manage tickets more efficiently.
The AI's ability to suggest replies based on past interactions and relevant content has significantly reduced the time it takes to resolve tickets. This has led to improved customer satisfaction and a decrease in repeat tickets.
Additionally, the AI's enhanced search results have made it easier for the support team to find the information they need to assist customers. This has further improved the efficiency of the ticket management process.
By using Deskhero, IronWorks Corp. has been able to streamline its ticket management process, improve customer satisfaction, and reduce the workload for its support team.
How has Deskhero improved IronWorks Corp.'s ticket management process?
Deskhero's AI capabilities have improved IronWorks Corp.'s ticket management process by suggesting replies based on past interactions and relevant content. This has reduced the time it takes to resolve tickets and improved the efficiency of the process.
Has Deskhero improved customer satisfaction at IronWorks Corp.?
Yes, by reducing the time it takes to resolve tickets and providing the support team with enhanced search results, Deskhero has improved customer satisfaction at IronWorks Corp.
Has Deskhero reduced the workload for IronWorks Corp.'s support team?
Yes, by managing tickets more efficiently and reducing repeat tickets, Deskhero has significantly reduced the workload for IronWorks Corp.'s support team.
* This article provides an example of how a fictive company in the Drop and upset forging industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
