ForgeMaster Inc. has a large customer base that frequently needs assistance with technical issues, product inquiries, and other concerns. The company's customer support team was overwhelmed with tickets, leading to slow response times and dissatisfied customers.
To address this issue, ForgeMaster Inc. implemented Deskhero, leveraging its advanced AI capabilities to manage tickets more efficiently. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content and generate suggested replies.
The AI's ability to learn from past interactions and provide accurate responses has significantly reduced the time it takes for the customer support team to resolve tickets. This has led to improved customer satisfaction and a reduction in repeat tickets.
Furthermore, the AI's enhanced search results have made it easier for the support team to find the information they need to assist customers. This has further improved response times and the overall quality of the support provided.
By implementing Deskhero, ForgeMaster Inc. has been able to transform its customer support operations, providing better service to its customers while also reducing the workload for its support team.
How has Deskhero improved ForgeMaster Inc.'s response times?
Deskhero's AI capabilities have significantly reduced response times by suggesting replies based on past interactions and relevant content. This allows the support team to resolve tickets more quickly.
Has Deskhero improved the quality of ForgeMaster Inc.'s customer support?
Yes, by providing the support team with enhanced search results and suggested replies, Deskhero has improved the quality of the support provided by ForgeMaster Inc.
Has Deskhero reduced the workload for ForgeMaster Inc.'s support team?
Yes, by managing tickets more efficiently and reducing repeat tickets, Deskhero has significantly reduced the workload for ForgeMaster Inc.'s support team.
* This article provides an example of how a fictive company in the Drop and upset forging industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
