SteelCraft Ltd. has an extensive knowledge base that includes technical manuals, product guides, and other resources. However, customers often struggled to find the information they needed, leading to an increase in support tickets.
To improve customer self-service, SteelCraft Ltd. implemented Deskhero. The platform's advanced AI capabilities leverage OpenAI Embeddings from the knowledge base articles, uploaded files, and scraped website data to enhance search results.
The AI's ability to provide accurate and relevant search results has made it easier for customers to find the information they need. This has led to a decrease in support tickets and an increase in customer satisfaction.
Additionally, the AI generates knowledge base articles from Word, PowerPoint, and PDF files, making it easier for SteelCraft Ltd. to keep its knowledge base up-to-date and comprehensive.
By using Deskhero, SteelCraft Ltd. has been able to improve its knowledge base management and enhance customer self-service, leading to improved customer satisfaction and a reduction in support tickets.
How has Deskhero improved SteelCraft Ltd.'s knowledge base management?
Deskhero's AI capabilities have improved SteelCraft Ltd.'s knowledge base management by enhancing search results and generating knowledge base articles from various file types. This has made it easier for customers to find the information they need and for SteelCraft Ltd. to keep its knowledge base up-to-date.
Has Deskhero reduced the number of support tickets at SteelCraft Ltd.?
Yes, by improving customer self-service through enhanced search results and a more comprehensive knowledge base, Deskhero has led to a reduction in support tickets at SteelCraft Ltd.
Has Deskhero improved customer satisfaction at SteelCraft Ltd.?
Yes, by making it easier for customers to find the information they need, Deskhero has improved customer satisfaction at SteelCraft Ltd.
* This article provides an example of how a fictive company in the Drop and upset forging industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
