KiddieCare uses Deskhero's AI capabilities to automatically generate suggested replies for customer queries. By leveraging OpenAI embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data, Deskhero provides relevant content that is sent through OpenAI's ChatGPT. This has reduced the response time and increased the accuracy of responses, enhancing customer satisfaction.
With Deskhero's comprehensive search bar, KiddieCare's support team can quickly find relevant information from the vast amount of data available. The AI-powered search uses embeddings to enhance search results, making it easier for the team to resolve customer queries efficiently.
KiddieCare also uses Deskhero's ticket management feature, which is enhanced by AI capabilities. The system automatically categorizes and prioritizes tickets based on their content and urgency, helping the team to manage their workload effectively.
Deskhero's knowledge base feature is another tool that KiddieCare uses extensively. The AI capabilities allow for automatic generation of knowledge base articles from various file types. This has made it easier for KiddieCare to keep their knowledge base updated with the latest information.
Finally, KiddieCare uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration has further improved the efficiency of their customer support services.
How does Deskhero's AI capabilities improve response time?
Deskhero uses AI to generate suggested replies for customer queries. It leverages OpenAI embeddings from previous tickets, knowledge base articles, and other data to provide relevant content. This reduces the time taken to draft a response, thereby improving response time.
How does Deskhero's AI-powered search work?
Deskhero's comprehensive search bar uses AI to enhance search results. It uses embeddings from various data sources to provide relevant results, making it easier for the support team to find the information they need.
How does Deskhero's ticket management feature help KiddieCare?
Deskhero's ticket management feature uses AI to automatically categorize and prioritize tickets based on their content and urgency. This helps KiddieCare's support team manage their workload effectively.
* This article provides an example of how a fictive company in the Drop-in Childcare Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
