TransCargo Solutions uses Deskhero's AI capabilities to manage a large volume of customer queries. The AI system uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to generate suggested replies. This significantly reduces the time taken to respond to customer queries and improves the overall efficiency of the customer support team.
The AI system also enhances the search results on the platform. When a customer or a support agent searches for a query, the AI system uses the embeddings from the various sources to provide the most relevant results. This not only improves the customer experience but also helps the support agents find the information they need quickly.
TransCargo Solutions also uses Deskhero's AI capabilities to automatically generate knowledge base articles from Word, PowerPoint, and PDF files. This feature allows them to quickly update their knowledge base with the latest information without having to manually create each article.
Deskhero's custom fields and structured data lists allow TransCargo Solutions to categorize and manage their tickets effectively. They can create custom fields for specific types of queries and use structured data lists to organize the tickets. This makes it easier for the support agents to prioritize and handle the tickets.
Finally, TransCargo Solutions uses Deskhero's REST API to integrate the platform with their existing systems. This allows them to seamlessly transfer data between Deskhero and their other software, improving the overall efficiency of their operations.
How does Deskhero's AI system improve the response time?
Deskhero's AI system uses OpenAI Embeddings to analyze various sources of information and generate suggested replies to customer queries. This significantly reduces the time taken to respond to queries.
How does Deskhero's AI system enhance the search results?
When a search query is entered, the AI system uses the embeddings from various sources to provide the most relevant results. This improves the accuracy of the search results and helps users find the information they need quickly.
How does Deskhero help in managing tickets?
Deskhero provides features like custom fields and structured data lists that allow you to categorize and manage your tickets effectively. This makes it easier for the support agents to prioritize and handle the tickets.
* This article provides an example of how a fictive company in the Dry Cargo Transport Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
