DryPort Logistics uses Deskhero's AI capabilities to manage their customer support tickets. The AI system uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This helps the support agents to respond to customer queries quickly and accurately, improving customer satisfaction.
The AI system also enhances the search results on the platform. When a customer or a support agent searches for a query, the AI system uses the embeddings from the various sources to provide the most relevant results. This helps the users find the information they need quickly and improves the overall user experience.
DryPort Logistics also uses Deskhero's AI capabilities to automatically generate knowledge base articles from Word, PowerPoint, and PDF files. This allows them to keep their knowledge base updated with the latest information without having to manually create each article.
Deskhero's custom fields and structured data lists allow DryPort Logistics to effectively manage their tickets. They can create custom fields for specific types of queries and use structured data lists to organize the tickets. This helps the support agents to prioritize and handle the tickets effectively.
Finally, DryPort Logistics uses Deskhero's REST API to integrate the platform with their existing systems. This allows them to seamlessly transfer data between Deskhero and their other software, improving the overall efficiency of their operations.
How does Deskhero's AI system improve customer satisfaction?
Deskhero's AI system uses OpenAI Embeddings to analyze various sources of information and generate suggested replies to customer queries. This helps the support agents to respond to customer queries quickly and accurately, thereby improving customer satisfaction.
How does Deskhero enhance the search results?
Deskhero's AI system uses the embeddings from various sources to provide the most relevant results when a search query is entered. This helps users find the information they need quickly and improves the overall user experience.
How does Deskhero help in managing tickets?
Deskhero provides features like custom fields and structured data lists that allow you to categorize and manage your tickets effectively. This helps the support agents to prioritize and handle the tickets effectively.
* This article provides an example of how a fictive company in the Dry Cargo Transport Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
