CargoLink deals with a high volume of customer queries daily. With Deskhero's AI capabilities, the company can automate the process of categorizing and prioritizing these tickets, ensuring that critical issues are addressed promptly and reducing the manual effort involved in ticket management.
Deskhero's AI-powered knowledge base is a valuable resource for CargoLink. The platform can generate articles from existing documents such as policies, manuals, and presentations, saving time on content creation and ensuring that customers have access to accurate and up-to-date information.
By leveraging OpenAI embeddings from previous tickets and knowledge base articles, Deskhero provides suggested replies to customer queries. This feature not only improves response times but also enhances the quality of customer service by providing accurate and relevant responses.
CargoLink also benefits from Deskhero's website scraping feature, which keeps the knowledge base updated with the latest information from relevant websites. This ensures that customers always have access to the most recent information, improving their overall experience.
Finally, Deskhero's comprehensive search bar, powered by AI, helps customers find the information they need quickly and easily. By enhancing search results with AI, CargoLink ensures that customers spend less time searching for information and more time getting their issues resolved.
How does Deskhero's AI assist in ticket management?
Deskhero's AI capabilities automate the process of categorizing and prioritizing tickets. This ensures that critical issues are addressed promptly and reduces the manual effort involved in ticket management.
How does Deskhero's AI-powered knowledge base benefit CargoLink?
Deskhero's AI-powered knowledge base can generate articles from existing documents such as policies, manuals, and presentations. This saves time on content creation and ensures that customers have access to accurate and up-to-date information.
How does Deskhero enhance search results with AI?
Deskhero enhances search results with AI by leveraging OpenAI embeddings from previous tickets and knowledge base articles. This ensures that customers find the information they need quickly and easily.
* This article provides an example of how a fictive company in the Dry Van Truckload Freight Transport industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
