FreightMaster receives hundreds of customer queries daily, ranging from shipment status inquiries to technical issues. With Deskhero's advanced AI capabilities, the company can automatically categorize and prioritize these tickets based on their urgency and relevance. This not only reduces manual effort but also ensures that critical issues are addressed promptly.
The AI-powered knowledge base of Deskhero allows FreightMaster to generate articles from existing documents like policies, manuals, and presentations. This feature significantly reduces the time spent on creating content for the knowledge base and ensures that customers have access to accurate and up-to-date information.
Deskhero's AI capabilities also enable FreightMaster to provide quick and accurate responses to customer queries. By leveraging OpenAI embeddings from previous tickets and knowledge base articles, Deskhero can suggest relevant replies to customer queries. This feature not only improves response times but also enhances the quality of customer service.
With Deskhero's website scraping feature, FreightMaster can keep its knowledge base updated with the latest information from relevant websites. This feature ensures that customers always have access to the most recent information, thereby improving their overall experience.
Lastly, the comprehensive search bar powered by AI helps customers find the information they need quickly and easily. By enhancing search results with AI, Freighthero ensures that customers spend less time searching for information and more time getting their issues resolved.
How does Deskhero's AI help in managing tickets?
Deskhero's AI capabilities help in automatically categorizing and prioritizing tickets based on their urgency and relevance. This ensures that critical issues are addressed promptly and reduces the manual effort required in ticket management.
How does Deskhero's AI-powered knowledge base work?
Deskhero's AI-powered knowledge base can generate articles from existing documents like policies, manuals, and presentations. This reduces the time spent on creating content for the knowledge base and ensures that customers have access to accurate and up-to-date information.
How does Deskhero enhance search results with AI?
Deskhero enhances search results with AI by leveraging OpenAI embeddings from previous tickets and knowledge base articles. This ensures that customers find the information they need quickly and easily.
* This article provides an example of how a fictive company in the Dry Van Truckload Freight Transport industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
