Shipshape Services has a vast amount of information in various formats - Word documents, PowerPoint presentations, PDF files, and even on their website. Managing this data and keeping the knowledge base updated was a significant challenge. With Deskhero, they were able to automate this process using AI.
Deskhero's AI can generate knowledge base articles from different file types and even scrape data from the company's website. This feature allows Shipshape Services to quickly add new information to their knowledge base without the need for manual data entry.
The AI capabilities of Deskhero also enhance the usability of the knowledge base. The system uses OpenAI Embeddings to understand the content of the articles and improve the search results. This ensures that the support team can find the information they need quickly and easily.
Furthermore, Deskhero's AI can suggest updates to existing articles based on new information from uploaded files or the company's website. This keeps the knowledge base current and ensures that the support team always has access to the most accurate information.
By leveraging Deskhero's AI capabilities, Shipshape Services has significantly improved the management and usability of their knowledge base. This has resulted in more efficient support processes and higher customer satisfaction.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI can generate articles from Word, PowerPoint, and PDF files. It can also scrape data from the company's website. This information is then structured into a readable format and added to the knowledge base.
How does Deskhero's AI improve the search results in the knowledge base?
Deskhero's AI uses OpenAI Embeddings to understand the content of the knowledge base articles. This allows it to provide accurate and relevant search results based on the user's query.
How does Deskhero's AI suggest updates to existing knowledge base articles?
Deskhero's AI can identify new information from uploaded files or the company's website that is relevant to existing articles. It then suggests updates to keep the knowledge base current.
* This article provides an example of how a fictive company in the Drydock and shipyard maintenance services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
