Maritime Maintenance Inc. deals with a high volume of support requests every day. Managing these tickets manually was not only time-consuming but also led to delays in response times. With Deskhero's AI-powered ticket management system, they were able to automate this process, ensuring that all tickets are handled promptly and efficiently.
Deskhero's AI capabilities also play a crucial role in the response process. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, the system generates suggested replies. This feature has significantly reduced the time spent on crafting responses, allowing the support team to handle more tickets within a shorter period.
The AI-enhanced search bar is another valuable feature for Maritime Maintenance Inc. It uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and uploaded files. This ensures that the support team can quickly find the information they need to resolve customer issues.
Deskhero's AI also improves the usability of the knowledge base. It can generate articles from different file types and scrape data from the company's website. This keeps the knowledge base updated with the latest information, making it a reliable resource for the support team.
By leveraging Deskhero's AI capabilities, Maritime Maintenance Inc. has significantly improved their support processes. They are now able to manage tickets more efficiently, provide quicker and more accurate responses, and maintain an up-to-date knowledge base, leading to higher customer satisfaction.
How does Deskhero's AI manage tickets?
Deskhero's AI uses OpenAI Embeddings to understand the content of the tickets. It then categorizes and prioritizes them based on their urgency and relevance, ensuring that all tickets are handled promptly and efficiently.
How does Deskhero's AI generate suggested replies?
Deskhero uses OpenAI's ChatGPT to generate suggested replies. It leverages embeddings from previous tickets, knowledge base articles, and uploaded files to create relevant responses.
How does Deskhero's AI enhance the usability of the knowledge base?
Deskhero's AI can generate articles from Word, PowerPoint, and PDF files, and scrape data from the company's website. This keeps the knowledge base updated with the latest information. The AI also uses OpenAI Embeddings to improve the search results in the knowledge base.
* This article provides an example of how a fictive company in the Drydock and shipyard maintenance services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
