DryerVent Solutions has a diverse customer base with varying needs ranging from appointment scheduling to understanding the intricacies of the cleaning process. Deskhero's ticket management system allows them to handle these inquiries effectively. The platform's AI capabilities enable DryerVent Solutions to generate suggested replies based on previous tickets, knowledge base articles, and uploaded files such as policies and manuals.
The AI also improves the search results within the platform, enabling the support team to find relevant information swiftly. This not only increases the speed of response to customer queries but also ensures the precision of the information shared.
Deskhero's AI capabilities extend to the creation of knowledge base articles from Word, PowerPoint, and PDF files. This feature allows DryerVent Solutions to build a comprehensive knowledge base for their support team and customers. The AI-powered knowledge base serves as a valuable resource for customers seeking self-help options, reducing the number of support tickets and allowing the support team to focus on more complex issues.
DryerVent Solutions also uses Deskhero's website scraping feature to stay updated with the latest industry trends and best practices. The AI processes the scraped data to generate relevant content for the knowledge base, further enriching the resources available to the support team and customers.
In conclusion, Deskhero's advanced AI capabilities have empowered DryerVent Solutions to enhance their customer support processes, improve the quality of their customer service, and boost customer satisfaction.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI improve search results?
The AI uses the same OpenAI Embeddings to improve search results, making it easier for users to find relevant information quickly.
How does Deskhero's website scraping feature work?
Deskhero's website scraping feature extracts data from websites, which is then processed by the AI to generate relevant content for the knowledge base.
* This article provides an example of how a fictive company in the Dryer Vent Cleaning Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
