DryTech Solutions receives numerous customer queries daily regarding the operation and maintenance of their industrial drying equipment. They use Deskhero's advanced AI capabilities to manage these queries efficiently. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like manuals and policies, and scraped website data to find relevant content.
Whenever a new ticket is created, Deskhero's AI suggests replies based on the embeddings. This not only speeds up the response time but also ensures that the responses are accurate and consistent.
Deskhero's AI also enhances the search results in the knowledge base. When customers search for information, the AI uses the embeddings to provide the most relevant articles, reducing the time customers spend looking for information.
DryTech Solutions also uses Deskhero's custom fields feature to categorize tickets based on the type of equipment and issue. This allows them to prioritize and assign tickets more effectively.
Overall, Deskhero's advanced AI capabilities have significantly improved DryTech Solutions' customer support efficiency and customer satisfaction.
How does Deskhero's AI suggest replies to tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. It then sends this content through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results in the knowledge base?
When a user searches in the knowledge base, Deskhero's AI uses the embeddings to find the most relevant articles based on the search query.
How does DryTech Solutions use Deskhero's custom fields feature?
DryTech Solutions uses the custom fields feature to categorize tickets based on the type of equipment and issue. This helps them prioritize and assign tickets more effectively.
* This article provides an example of how a fictive company in the Drying industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
