HydroDrier Inc. deals with a high volume of customer queries and issues daily. They use Deskhero's advanced AI capabilities to manage these tickets efficiently and provide timely and accurate responses.
When a new ticket is created, Deskhero's AI suggests replies based on OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like manuals and policies, and scraped website data. This not only accelerates the response time but also ensures the accuracy and consistency of the responses.
HydroDrier Inc. also uses Deskhero's user groups feature to assign tickets to the appropriate team. The AI can automatically categorize tickets based on the issue and assign them to the relevant user group, further streamlining the ticket management process.
Furthermore, HydroDrier Inc. uses Deskhero's Kanban board to visualize the ticket workflow. The AI can automatically move tickets between stages based on the status and updates, making it easier for the team to track and manage tickets.
With Deskhero's advanced AI capabilities, HydroDrier Inc. has been able to optimize their ticket management system and improve their customer support.
How does Deskhero's AI suggest replies to tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. It then sends this content through OpenAI's ChatGPT to generate suggested replies.
How does HydroDrier Inc. use Deskhero's user groups feature?
HydroDrier Inc. uses the user groups feature to assign tickets to the appropriate team. Deskhero's AI can automatically categorize tickets based on the issue and assign them to the relevant user group.
How does HydroDrier Inc. use Deskhero's Kanban board?
HydroDrier Inc. uses Deskhero's Kanban board to visualize the ticket workflow. The AI can automatically move tickets between stages based on the status and updates, making it easier for the team to track and manage tickets.
* This article provides an example of how a fictive company in the Drying industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
