AeroDry Systems has a vast range of air dryers, each with its own set of specifications, operating instructions, and troubleshooting guides. They use Deskhero to manage their extensive knowledge base, which includes articles generated from Word, PowerPoint, PDF files, and scraped website data.
Deskhero's advanced AI capabilities play a crucial role in maintaining and enhancing the knowledge base. The AI uses OpenAI Embeddings from the uploaded files and previous tickets to find and suggest relevant content for new knowledge base articles.
Additionally, when customers search for information in the knowledge base, Deskhero's AI provides the most relevant articles based on the search query. This reduces the time customers spend searching for information and improves their overall experience.
AeroDry Systems also uses Deskhero's custom email domains feature to manage customer queries more effectively. They have different email domains for different product lines, and Deskhero's AI can automatically categorize and assign tickets based on the email domain.
By leveraging Deskhero's advanced AI capabilities, AeroDry Systems has been able to maintain a comprehensive and efficient knowledge base, improving their customer support and customer satisfaction.
How does Deskhero's AI help maintain the knowledge base?
Deskhero's AI uses OpenAI Embeddings from uploaded files and previous tickets to find and suggest relevant content for new knowledge base articles. It also enhances search results in the knowledge base by providing the most relevant articles based on the search query.
How does AeroDry Systems use Deskhero's custom email domains feature?
AeroDry Systems has different email domains for different product lines. Deskhero's AI can automatically categorize and assign tickets based on the email domain, helping them manage customer queries more effectively.
How has Deskhero improved AeroDry Systems' customer support?
By leveraging Deskhero's advanced AI capabilities, AeroDry Systems has been able to maintain a comprehensive and efficient knowledge base. This has reduced the time customers spend searching for information and improved their overall experience, thereby improving customer satisfaction.
* This article provides an example of how a fictive company in the Drying industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
