WallMaster Inc. has a vast knowledge base, including manuals, policies, and presentations, which is used to address customer queries. However, finding relevant information was a challenge due to the sheer volume of data. With Deskhero's AI, the search functionality has been significantly enhanced, making it quicker and easier to find relevant information.
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to understand the context of the search query. It then uses this understanding to provide more accurate and relevant search results.
Additionally, Deskhero's AI has been instrumental in improving WallMaster Inc.'s knowledge base. By analyzing past tickets and other resources, it identifies gaps in the knowledge base and suggests new articles or updates to existing ones.
The AI also generates knowledge base articles from Word, PowerPoint, PDF files, and scraped website data. This feature has significantly reduced the time and effort required to update the knowledge base.
Overall, Deskhero's AI capabilities have made WallMaster Inc.'s customer support more efficient and effective by enhancing their knowledge base and search functionality.
How does the AI enhance the search functionality?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to understand the context of the search query. It then uses this understanding to provide more accurate and relevant search results.
How does the AI improve the knowledge base?
The AI analyzes past tickets and other resources to identify gaps in the knowledge base. It then suggests new articles or updates to existing ones to fill these gaps.
How does the AI generate knowledge base articles?
The AI uses OpenAI Embeddings from Word, PowerPoint, PDF files, and scraped website data to generate knowledge base articles. This reduces the time and effort required to update the knowledge base.
* This article provides an example of how a fictive company in the Drywall Installation and Finishing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
