Drywall Masters has an extensive knowledge base consisting of articles, manuals, and policies. Deskhero's AI capabilities leverage OpenAI Embeddings to sift through this data and find relevant content. This information is then used to generate suggested replies, drastically reducing the time spent on each ticket.
The AI also categorizes tickets using custom fields such as 'installation', 'repair', 'quote request', etc. This helps the AI understand the context of the ticket and provide more accurate suggestions.
Drywall Masters' website contains a wealth of information about their services. Deskhero's website scraping feature allows the AI to incorporate this data into its knowledge base, further enhancing its ability to provide relevant responses.
With the comprehensive search bar, customer support agents can quickly find past tickets or knowledge base articles related to a current issue. The AI enhances these search results, making it easier for agents to resolve tickets.
Finally, Drywall Masters uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration ensures that all data is up-to-date and accessible, enabling the AI to provide the most accurate and helpful responses.
How does the AI manage the knowledge base?
The AI leverages OpenAI Embeddings from the knowledge base and other resources to find relevant content. This information is then used to generate suggested replies and enhance search results.
How does the AI use website data?
Deskhero's website scraping feature allows the AI to incorporate data from your website into its knowledge base. This enhances the AI's ability to provide relevant responses.
Can Deskhero integrate with our existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems.
* This article provides an example of how a fictive company in the Drywall Repair and Installation industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
