Drywall Pro has a vast knowledge base of articles, manuals, and policies. Deskhero's AI capabilities leverage OpenAI Embeddings to sift through this data and find relevant content. This information is then sent through OpenAI's ChatGPT to generate suggested replies, drastically reducing the time spent on each ticket.
The company also utilizes the custom fields feature to categorize tickets based on specific issues such as 'cracks', 'installation', or 'water damage'. This categorization helps the AI understand the context better and provide more accurate suggestions.
Drywall Pro's website contains a wealth of information about their services. Deskhero's website scraping feature allows the AI to incorporate this data into its knowledge base, further enhancing its ability to provide relevant responses.
With the comprehensive search bar, customer support agents can quickly find past tickets or knowledge base articles related to a current issue. The AI enhances these search results, making it easier for agents to resolve tickets.
Finally, Drywall Pro uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration ensures that all data is up-to-date and accessible, enabling the AI to provide the most accurate and helpful responses.
How does the AI generate suggested replies?
The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. It uses this information to generate suggested replies.
How does the AI enhance search results?
The AI uses OpenAI Embeddings to understand the context of the search query. It then uses this understanding to provide more relevant search results.
Can Deskhero integrate with our existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems.
* This article provides an example of how a fictive company in the Drywall Repair and Installation industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
