WallFix Solutions receives a high volume of customer support tickets every day. With Deskhero's AI capabilities, they can automatically categorize these tickets using custom fields such as 'repair', 'installation', 'quote request', etc. This not only speeds up the ticket handling process but also improves the accuracy of responses.
The AI also leverages OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies. This significantly reduces the time spent on each ticket and ensures that customers receive quick and accurate responses.
Deskhero's website scraping feature allows WallFix Solutions to incorporate data from their website into the AI's knowledge base. This enhances the AI's ability to provide relevant responses and improves customer satisfaction.
The comprehensive search bar, enhanced by the AI, enables customer support agents to quickly find past tickets or knowledge base articles related to a current issue. This helps them resolve tickets faster and more effectively.
Lastly, WallFix Solutions uses Deskhero's REST API to integrate the platform with their existing CRM system. This ensures that all customer data is up-to-date and accessible, enabling the AI to provide the most accurate and helpful responses.
How does the AI categorize tickets?
The AI uses custom fields to categorize tickets based on specific issues. This helps the AI understand the context of the ticket and provide more accurate suggestions.
How does the AI use website data?
Deskhero's website scraping feature allows the AI to incorporate data from your website into its knowledge base. This enhances the AI's ability to provide relevant responses.
Can Deskhero integrate with our CRM system?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing CRM system.
* This article provides an example of how a fictive company in the Drywall Repair and Installation industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
