Harmony Healing Center uses Deskhero's structured data lists and custom fields to organize patient inquiries and support tickets. This helps them to categorize and prioritize issues, ensuring that critical patient concerns are addressed promptly.
The center also uses the custom email domains feature to maintain a professional image and ensure that their communications are easily recognizable to patients and their families.
Deskhero's advanced AI capabilities have been instrumental in improving the center's customer support. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data, Deskhero is able to find relevant content and generate suggested replies. This not only speeds up response times but also ensures that the information provided is accurate and helpful.
The comprehensive search bar and knowledge base have also been invaluable tools for the center's support staff. They can quickly find the information they need to assist patients and their families, reducing the time spent on each ticket and increasing overall productivity.
Finally, the REST API allows the center to integrate Deskhero with their existing systems, ensuring a seamless workflow and further enhancing the efficiency of their customer support.
How does Deskhero's AI improve the efficiency of our customer support?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files and scraped website data to find relevant content and generate suggested replies. This speeds up response times and ensures the accuracy of the information provided.
Can we integrate Deskhero with our existing systems?
Yes, Deskhero provides a REST API that allows you to integrate it with your existing systems, ensuring a seamless workflow.
How does Deskhero help us maintain a professional image?
Deskhero allows you to use custom email domains for your communications, ensuring that they are easily recognizable to your patients and their families.
* This article provides an example of how a fictive company in the Dual Diagnosis Treatment Centers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
