Serenity Springs Recovery uses Deskhero's user groups and tickets management features to organize and manage their helpdesk services. This allows them to efficiently track and resolve issues, ensuring that all patient inquiries are addressed in a timely manner.
The center also uses the kanban board feature to visualize their workflow and track the progress of each ticket. This helps them to identify bottlenecks and improve their processes.
Deskhero's advanced AI capabilities have been a game changer for the center's helpdesk. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data, Deskhero is able to find relevant content and generate suggested replies. This not only reduces the time spent on each ticket but also improves the quality of the support provided.
The comprehensive search bar and knowledge base have also been crucial tools for the center's helpdesk staff. They can quickly find the information they need to assist patients and their families, reducing the time spent searching for information and increasing overall productivity.
Finally, the REST API allows the center to integrate Deskhero with their existing systems, ensuring a seamless workflow and further enhancing the efficiency of their helpdesk.
How does Deskhero's AI improve the efficiency of our helpdesk?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files and scraped website data to find relevant content and generate suggested replies. This reduces the time spent on each ticket and improves the quality of the support provided.
Can we integrate Deskhero with our existing systems?
Yes, Deskhero provides a REST API that allows you to integrate it with your existing systems, ensuring a seamless workflow.
How does Deskhero help us track the progress of each ticket?
Deskhero provides a kanban board feature that allows you to visualize your workflow and track the progress of each ticket. This helps you to identify bottlenecks and improve your processes.
* This article provides an example of how a fictive company in the Dual Diagnosis Treatment Centers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
