TextileTech Solutions receives numerous customer inquiries daily about their innovative dyeing processes, fabric care instructions, and custom orders. They use Deskhero's ticket management system to handle these inquiries efficiently. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest replies, reducing the time spent by support staff on each ticket.
The company also uses Deskhero's knowledge base feature to upload their extensive collection of manuals, guidelines, and policies in various formats. The AI capabilities of Deskhero generate articles from these uploaded files, creating a comprehensive and easily accessible knowledge base for both customers and support staff.
TextileTech Solutions leverages Deskhero's website scraping feature to keep their knowledge base updated. The AI capabilities analyze the scraped data and update the knowledge base, ensuring that the most recent and relevant information is always available.
The advanced search bar powered by Deskhero's AI capabilities has transformed the way TextileTech's support staff find information. By leveraging OpenAI embeddings, the search bar provides enhanced results, allowing staff to quickly find the information they need.
Finally, TextileTech Solutions uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration has further streamlined their support operations, making it easier for staff to manage tickets and respond to customer inquiries.
How does Deskhero's AI capabilities improve the efficiency of ticket management?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest replies to new tickets. This reduces the time spent by support staff on each ticket, improving overall efficiency.
How does Deskhero's AI capabilities enhance the search bar?
Deskhero's AI leverages OpenAI embeddings to provide enhanced search results. This allows support staff to quickly find the information they need, improving their efficiency.
How does Deskhero's AI capabilities keep the knowledge base up-to-date?
Deskhero's AI analyzes data scraped from the company's website and updates the knowledge base accordingly. This ensures that the most recent and relevant information is always available in the knowledge base.
* This article provides an example of how a fictive company in the Dyeing & Finishing of Textiles industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
