DyeMasters Inc. deals with a high volume of customer inquiries related to their dyeing techniques, product specifications, and order details. They use Deskhero's ticket management system to handle these inquiries efficiently. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest replies, reducing the workload of the support staff.
The company has a vast repository of guidelines, manuals, and policies in different formats. They use Deskhero's knowledge base feature to upload these documents. The platform's AI capabilities generate articles from these files, creating a comprehensive knowledge base for both customers and support staff.
DyeMasters Inc. also uses Deskhero's website scraping feature to keep their knowledge base updated. The AI capabilities analyze the scraped data and update the knowledge base, ensuring that the latest information is always available.
The advanced search bar powered by Deskhero's AI capabilities has revolutionized the way DyeMasters' support staff find information. By leveraging OpenAI embeddings, the search bar provides enhanced results, enabling staff to find the required information swiftly.
Lastly, DyeMasters uses Deskhero's REST API to integrate the platform with their existing systems. This integration has streamlined their helpdesk operations, making it easier for staff to manage tickets and respond to customer inquiries.
How does Deskhero's AI capabilities assist in managing tickets?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest replies to new tickets. This reduces the workload of the support staff, enhancing the overall efficiency of ticket management.
How does Deskhero's AI capabilities enhance the functionality of the search bar?
Deskhero's AI leverages OpenAI embeddings to provide enhanced search results. This enables support staff to find the required information swiftly, improving their efficiency.
How does Deskhero's AI capabilities keep the knowledge base updated?
Deskhero's AI analyzes data scraped from the company's website and updates the knowledge base. This ensures that the latest information is always available in the knowledge base.
* This article provides an example of how a fictive company in the Dyeing & Finishing of Textiles industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
