DyeMaster Textiles had a vast knowledge base that was difficult to manage and navigate. They needed a solution that could help them organize this information and make it easily accessible to their customer support team.
Deskhero's advanced AI capabilities provided the perfect solution. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find and categorize relevant content.
The AI-enhanced search feature has made it easy for the customer support team to find the information they need. They can now quickly search through the vast knowledge base and find relevant information, reducing the time taken to respond to customer queries.
Deskhero's AI also helps in creating new knowledge base articles. It uses the information from previous tickets and other sources to generate new articles, keeping the knowledge base up-to-date and comprehensive.
Overall, Deskhero's AI capabilities have helped DyeMaster Textiles to manage their knowledge base effectively, improving the efficiency and accuracy of their customer support services.
How does Deskhero's AI help in managing the knowledge base?
Deskhero's AI uses OpenAI Embeddings to find and categorize relevant content from previous tickets, knowledge base articles, and other sources. This helps in organizing the knowledge base and making it easily accessible.
How does the AI-enhanced search feature work?
The AI-enhanced search feature uses OpenAI Embeddings to search through the vast knowledge base and find the most relevant information. This reduces the time taken to respond to customer queries.
How does Deskhero's AI help in creating new knowledge base articles?
Deskhero's AI uses the information from previous tickets and other sources to generate new knowledge base articles. This keeps the knowledge base up-to-date and comprehensive.
* This article provides an example of how a fictive company in the Dyeing and Finishing of Textiles Fabrics industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
