FinishingTouch Fabrics was struggling with managing the increasing number of customer support tickets. They needed a solution that could help them handle these tickets effectively and efficiently.
Deskhero's advanced AI capabilities provided the perfect solution. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to categorize and prioritize tickets.
The AI-enhanced ticket management system has significantly improved the efficiency of the customer support team. They can now focus on the most critical issues first, reducing the time taken to resolve customer complaints.
Deskhero's AI also helps in generating suggested replies for the tickets. It uses the information from previous tickets and other sources to generate accurate and helpful responses, improving customer satisfaction.
Overall, Deskhero's AI capabilities have helped FinishingTouch Fabrics to streamline their ticket management process, improving efficiency and customer satisfaction.
How does Deskhero's AI help in managing tickets?
Deskhero's AI uses OpenAI Embeddings to categorize and prioritize tickets based on their urgency and complexity. This helps the customer support team to focus on the most critical issues first.
How does the AI generate suggested replies for the tickets?
Deskhero's AI uses the information from previous tickets and other sources to generate suggested replies. This helps in providing accurate and helpful responses to customer queries.
How has Deskhero's AI improved the efficiency of the customer support team?
With Deskhero's AI, the customer support team can now focus on the most critical issues first, reducing the time taken to resolve customer complaints. The AI also generates suggested replies, further improving the efficiency of the team.
* This article provides an example of how a fictive company in the Dyeing and Finishing of Textiles Fabrics industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
