HomeDecorHub receives numerous customer queries daily regarding product details, delivery status, and return policies. To manage these effectively, the company uses Deskhero's ticket management system and kanban board. The advanced AI capabilities of Deskhero significantly enhance the efficiency of their customer support services.
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to generate suggested replies for incoming tickets. This drastically reduces the response time and ensures the accuracy of the information provided.
Deskhero's AI also improves the search functionality on HomeDecorHub's support page. It uses embeddings to find the most relevant content based on the customer's search query, providing them with accurate solutions and reducing the need for raising a ticket.
HomeDecorHub also utilizes Deskhero's custom fields feature to capture specific information in tickets, aiding in better categorization and quicker resolution. The custom email domains feature helps maintain brand consistency in all communications.
By utilizing Deskhero's AI-powered solutions, HomeDecorHub has significantly improved its customer support efficiency and enhanced the overall customer experience.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to understand the context of incoming tickets and generate the most relevant and accurate replies.
How does the AI improve the search functionality on the support page?
The AI uses embeddings to find the most relevant content based on the customer's search query, providing them with accurate solutions and reducing the need for raising a ticket.
What is the benefit of Deskhero's custom fields feature?
Custom fields allow you to capture specific information in tickets, aiding in better categorization and quicker resolution of customer queries.
* This article provides an example of how a fictive company in the E-commerce Platforms industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
