FashionFiesta receives a high volume of customer queries daily, ranging from order status inquiries to return policy questions. The company uses Deskhero's ticket management system to organize these queries effectively. However, the real game-changer is the platform's advanced AI capabilities that leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data.
The AI analyses the content of incoming tickets and suggests replies based on the information available in the knowledge base and previous tickets. This significantly reduces the time taken to respond to customer queries, enhancing the efficiency of the support team.
Deskhero's AI also improves the search functionality on the company's support page. When customers search for solutions, the AI uses embeddings to find the most relevant content, providing more accurate and helpful results. This self-service approach reduces the number of tickets raised, freeing up the support team to handle more complex issues.
Furthermore, FashionFiesta uses Deskhero's REST API to integrate the platform with their existing systems, ensuring a seamless workflow. The custom email domains feature allows the company to maintain brand consistency in their communication.
By leveraging Deskhero's AI capabilities, FashionFiesta has improved its customer support efficiency and enhanced customer satisfaction, leading to increased customer loyalty and retention.
How does the AI suggest replies to customer queries?
The AI analyses the content of incoming tickets and uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to suggest the most relevant and accurate responses.
How does the AI improve the search functionality on the support page?
When customers search for solutions, the AI uses embeddings to find the most relevant content from the knowledge base, previous tickets, and other resources, providing more accurate and helpful results.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems, ensuring a seamless workflow.
* This article provides an example of how a fictive company in the E-commerce Platforms industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
