TechTrove deals with a wide range of products and therefore receives a diverse set of customer queries. To manage these efficiently, TechTrove uses Deskhero's structured data lists and user groups features. The advanced AI capabilities of Deskhero play a crucial role in enhancing the efficiency of their helpdesk services.
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like product manuals, and scraped website data to generate suggested replies for incoming tickets. This not only speeds up the response time but also ensures the accuracy of the information provided.
Deskhero's AI also enhances the search results on TechTrove's support page. It uses embeddings to find the most relevant content based on the customer's search query, providing them with precise solutions and reducing the need for raising a ticket.
TechTrove also benefits from Deskhero's custom fields feature, which allows them to capture specific information in tickets, helping in better categorization and quicker resolution. The custom email domains feature helps maintain brand consistency in all communications.
By implementing Deskhero's AI-driven solutions, TechTrove has significantly improved its helpdesk efficiency, leading to higher customer satisfaction and increased sales.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to understand the context of incoming tickets and generate the most relevant and accurate replies.
How does the AI enhance search results on the support page?
The AI uses embeddings to find the most relevant content based on the customer's search query, providing them with precise solutions and reducing the need for raising a ticket.
What is the benefit of Deskhero's custom fields feature?
Custom fields allow you to capture specific information in tickets, helping in better categorization and quicker resolution of customer queries.
* This article provides an example of how a fictive company in the E-commerce Platforms industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
