Bright Future Childcare has a large customer base and receives numerous queries daily. To manage these efficiently, they use Deskhero's AI-powered ticket management system. The system uses OpenAI Embeddings to analyze previous tickets and suggest replies, significantly reducing the response time.
The childcare provider also utilizes Deskhero's knowledge base feature. They upload their policies, manuals, and presentations, and the platform's AI capabilities automatically generate articles from these resources. This has made it easier for their support team to find relevant information when responding to customer queries.
Deskhero's website scraping feature is another tool that Bright Future Childcare finds extremely useful. It allows them to pull data from their website and other online sources, which is then used to enhance the search results and provide more accurate responses to customer queries.
With the comprehensive search bar powered by AI, the support team can quickly find relevant information from the knowledge base, previous tickets, uploaded files, and scraped website data. This has significantly improved the efficiency of the support team and increased customer satisfaction.
Lastly, Bright Future Childcare uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration has further streamlined their operations and improved the overall effectiveness of their customer support services.
How does Deskhero's AI improve the efficiency of the support team?
Deskhero's AI capabilities analyze previous tickets and suggest replies based on similar past issues, significantly reducing the response time. Also, the AI-powered comprehensive search bar helps the support team find relevant information quickly.
How does Deskhero's website scraping feature enhance customer support?
Deskhero's website scraping feature pulls data from the company's website and other online sources, which is then used to enhance the search results and provide more accurate responses to customer queries.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows for seamless integration with existing systems.
* This article provides an example of how a fictive company in the Early Childhood Development Programs industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
