Little Minds Academy has a vast knowledge base consisting of various resources such as program details, policies, manuals, and presentations. With Deskhero's AI capabilities, the academy can now automatically generate articles from these resources, making it easier for their support team to find relevant information when responding to customer queries.
The academy also leverages Deskhero's AI-powered ticket management system. By using OpenAI Embeddings, Deskhero can analyze previous tickets and suggest replies based on similar past issues. This not only speeds up the response time but also ensures consistency in the quality of responses.
Deskhero's website scraping feature is another tool that Little Minds Academy finds invaluable. It allows the academy to pull data from their website and other online sources, which is then used to enhance the search results and provide more accurate responses to customer queries.
With the comprehensive search bar powered by AI, the academy's support team can quickly find relevant information from the knowledge base, previous tickets, uploaded files, and scraped website data. This has significantly reduced the time spent on searching for information and increased the efficiency of the support team.
Lastly, Little Minds Academy uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration has further streamlined their operations and improved the overall effectiveness of their customer support services.
How does Deskhero's AI improve response times?
Deskhero's AI capabilities analyze previous tickets and suggest replies based on similar past issues, significantly speeding up the response time.
How does Deskhero help in finding relevant information quickly?
Deskhero's comprehensive search bar, powered by AI, can quickly find relevant information from the knowledge base, previous tickets, uploaded files, and scraped website data.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows for seamless integration with existing systems.
* This article provides an example of how a fictive company in the Early Childhood Development Programs industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
