BrightFutures Daycare was facing challenges in managing their customer support services due to the growing number of queries and complaints. They needed a robust solution that could handle the volume and provide accurate responses. Deskhero, with its advanced AI capabilities, offered the perfect solution. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content and generate suggested replies.
Deskhero allowed BrightFutures Daycare to structure their data lists, create custom fields and email domains, and form user groups for better organization and management. The kanban board feature provided a clear view of the tickets, enabling the team to track progress and prioritize tasks effectively.
The AI-powered comprehensive search bar made it easy for the support team to find relevant information quickly. The AI also enhanced the search results by using the embeddings from the knowledge base articles, policies, manuals, presentations, and scraped website data.
Deskhero's REST API enabled BrightFutures Daycare to integrate the platform with their existing systems, ensuring seamless data flow and reducing manual effort. The knowledge base feature, which generates articles from Word, PowerPoint, and PDF files, proved to be an invaluable resource for the support team, helping them answer queries more efficiently.
Overall, Deskhero's advanced AI capabilities have revolutionized BrightFutures Daycare's customer support and helpdesk services, improving efficiency, reducing response times, and enhancing customer satisfaction.
How does Deskhero's AI improve the quality of responses?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content and generate suggested replies. This ensures that the responses are accurate and relevant to the query.
How does Deskhero's kanban board help in tracking progress?
The kanban board provides a clear view of the tickets, enabling the support team to track progress and prioritize tasks effectively. It helps in better management and organization of tickets.
What is the advantage of Deskhero's REST API?
Deskhero's REST API enables integration with existing systems, ensuring seamless data flow and reducing manual effort. It helps in automating processes and improving efficiency.
* This article provides an example of how a fictive company in the Early Childhood Education industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
