TinySteps Preschool was struggling with managing the increasing volume of customer queries and complaints. They needed a solution that could not only handle the volume but also provide quick and accurate responses. Deskhero's ticket management system, powered by advanced AI capabilities, provided the perfect solution. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content and generate suggested replies.
With Deskhero, TinySteps Preschool was able to structure their data lists, create custom fields and email domains, and form user groups for better organization and management. The kanban board feature provided a visual overview of the tickets, making it easier for the team to track progress and prioritize tasks.
The AI-powered comprehensive search bar made it easy for the support team to find relevant information quickly. The AI also enhanced the search results by using the embeddings from the knowledge base articles, policies, manuals, presentations, and scraped website data.
Deskhero's REST API allowed TinySteps Preschool to integrate the platform with their existing systems, ensuring seamless data flow and reducing manual effort. The knowledge base feature, which generates articles from Word, PowerPoint, and PDF files, proved to be a valuable resource for the support team, helping them answer queries more effectively.
Overall, Deskhero's advanced AI capabilities have transformed TinySteps Preschool's customer support and helpdesk services, improving efficiency, reducing response times, and enhancing customer satisfaction.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content and generate suggested replies. This reduces the time spent by the support team in searching for information and drafting responses.
How does Deskhero's kanban board help in managing tickets?
The kanban board provides a visual overview of the tickets, making it easier for the support team to track progress and prioritize tasks. It helps in better organization and management of tickets.
What is the benefit of Deskhero's REST API?
Deskhero's REST API allows integration with existing systems, ensuring seamless data flow and reducing manual effort. It helps in automating processes and improving efficiency.
* This article provides an example of how a fictive company in the Early Childhood Education industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
