GroundForce Ltd. uses Deskhero's AI capabilities to manage and respond to customer queries more efficiently. The platform's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies. This has significantly reduced the time taken to respond to customer queries and improved customer satisfaction.
Deskhero's comprehensive search bar, powered by AI, has made it easier for GroundForce Ltd.'s customer support team to find relevant information quickly. The AI-enhanced search results provide the most relevant content from the company's vast knowledge base, making it easier for the team to address customer queries.
The company also uses Deskhero's custom email domains and user groups to organize and categorize customer queries. This has helped the team prioritize and manage tickets more effectively, leading to faster resolution times.
GroundForce Ltd. also uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration has further streamlined the company's customer support operations.
Overall, Deskhero's advanced AI capabilities have enabled GroundForce Ltd. to provide superior customer service, resulting in higher customer retention and increased business growth.
How has Deskhero's AI capabilities improved customer service at GroundForce Ltd.?
Deskhero's AI capabilities have significantly improved the efficiency and effectiveness of GroundForce Ltd.'s customer service. The AI-powered suggestions and enhanced search results have reduced response times and improved customer satisfaction.
How does GroundForce Ltd. use Deskhero's custom email domains and user groups?
GroundForce Ltd. uses Deskhero's custom email domains and user groups to organize and categorize customer queries. This helps the team prioritize and manage tickets more effectively, leading to faster resolution times.
How does GroundForce Ltd. integrate Deskhero with their existing systems?
GroundForce Ltd. uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration has further streamlined the company's customer support operations.
* This article provides an example of how a fictive company in the Earth Moving Equipment Rentals industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
