EarthShift Rentals uses Deskhero's AI capabilities to manage their helpdesk services more efficiently. The platform's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies. This has significantly reduced the time taken to resolve helpdesk tickets and improved overall operational efficiency.
Deskhero's comprehensive search bar, powered by AI, has made it easier for EarthShift Rentals' helpdesk team to find relevant information quickly. The AI-enhanced search results provide the most relevant content from the company's extensive knowledge base, making it easier for the team to resolve helpdesk issues.
The company also uses Deskhero's user groups and kanban board to organize and manage helpdesk tickets. This has helped the team track and manage tickets more effectively, leading to faster resolution times.
EarthShift Rentals also uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration has further streamlined the company's helpdesk operations.
Overall, Deskhero's advanced AI capabilities have enabled EarthShift Rentals to provide superior helpdesk services, resulting in improved operational efficiency and increased business growth.
How has Deskhero's AI capabilities improved helpdesk services at EarthShift Rentals?
Deskhero's AI capabilities have significantly improved the efficiency of EarthShift Rentals' helpdesk services. The AI-powered suggestions and enhanced search results have reduced resolution times and improved overall operational efficiency.
How does EarthShift Rentals use Deskhero's user groups and kanban board?
EarthShift Rentals uses Deskhero's user groups and kanban board to organize and manage helpdesk tickets. This helps the team track and manage tickets more effectively, leading to faster resolution times.
How does EarthShift Rentals integrate Deskhero with their existing systems?
EarthShift Rentals uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration has further streamlined the company's helpdesk operations.
* This article provides an example of how a fictive company in the Earth Moving Equipment Rentals industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
