UrbanRevive interacts with a wide range of stakeholders, including city planners, architects, and local businesses. Managing these interactions was a challenge until they implemented Deskhero. The platform's user groups feature allows them to segment their stakeholders, ensuring personalized communication.
Deskhero's advanced AI capabilities have been a game-changer for UrbanRevive. The system uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, and other data to generate suggested replies. This has drastically reduced the time spent by staff on responding to inquiries, increasing their productivity.
The knowledge base feature of Deskhero has also been invaluable to UrbanRevive. The AI-powered platform can generate knowledge base articles from word, powerpoint, pdf files, making it easier for staff to access and share information.
Moreover, the custom email domains feature allows UrbanRevive to maintain their brand identity in their communication. This has improved their professional image among their stakeholders.
In summary, Deskhero's advanced AI capabilities have greatly improved UrbanRevive's customer support, making it more efficient and effective.
How does Deskhero's AI capabilities enhance customer service efficiency?
Deskhero uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, and other data to generate suggested replies. This reduces the time spent by staff on responding to inquiries.
How does Deskhero help in managing stakeholder interactions?
Deskhero's user groups feature allows organizations to segment their stakeholders, ensuring personalized communication.
Can Deskhero generate knowledge base articles from various file types?
Yes, Deskhero's AI-powered platform can generate knowledge base articles from word, powerpoint, pdf files.
* This article provides an example of how a fictive company in the Economic Development Programs industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
