RuralProsper deals with a variety of inquiries from farmers, local businesses, and government agencies. Prior to implementing Deskhero, managing these inquiries was a daunting task. Now, with the platform's ticket management feature, they can efficiently categorize and prioritize inquiries.
The AI capabilities of Deskhero have been crucial in improving RuralProsper's response time. By using OpenAI Embeddings, the system analyzes previous tickets, knowledge base articles, and other data to generate suggested replies. This has significantly reduced the time spent by staff on crafting responses.
Deskhero's kanban board feature has also been beneficial to RuralProsper. It provides a visual overview of the status of different inquiries, making it easier for staff to manage their workload.
Additionally, the custom fields feature allows RuralProsper to tailor the platform to their specific needs. They can create custom fields for specific types of inquiries, making it easier to categorize and track them.
In conclusion, Deskhero's advanced AI capabilities have greatly improved RuralProsper's customer support operations, making them more efficient and effective.
How does Deskhero's AI capabilities improve response time?
Deskhero uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, and other data to generate suggested replies. This reduces the time spent by staff on crafting responses.
How does Deskhero help in managing inquiries?
Deskhero's ticket management feature allows organizations to categorize and prioritize inquiries, ensuring no request is left unattended.
Can Deskhero be customized to suit specific needs?
Yes, Deskhero includes a custom fields feature that allows organizations to tailor the platform to their specific needs.
* This article provides an example of how a fictive company in the Economic Development Programs industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
