EcoGrowth receives numerous inquiries daily from different stakeholders, including government agencies, private sector partners, and the general public. Managing these inquiries was a challenge until they adopted Deskhero. The platform's ticket management feature allows them to categorize and prioritize inquiries, ensuring no request is left unattended.
The AI capabilities of Deskhero have been instrumental in improving EcoGrowth's response time. Using OpenAI Embeddings, the system analyzes previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This has significantly reduced the time spent by staff on crafting responses, allowing them to focus on more complex tasks.
Deskhero's comprehensive search bar, powered by AI, has improved the efficiency of EcoGrowth's internal operations. Staff can quickly find relevant information from the vast amount of data available, enhancing their productivity.
Furthermore, the custom fields feature allows EcoGrowth to tailor the platform to their specific needs. They can create custom fields for specific types of inquiries, making it easier to categorize and track them.
Overall, Deskhero's advanced AI capabilities have transformed EcoGrowth's customer support operations, making them more efficient and effective.
How does Deskhero's AI capabilities improve response time?
Deskhero uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, and other data to generate suggested replies. This reduces the time spent by staff on crafting responses.
How does Deskhero help in managing inquiries?
Deskhero's ticket management feature allows organizations to categorize and prioritize inquiries, ensuring no request is left unattended.
Can Deskhero be customized to suit specific needs?
Yes, Deskhero includes a custom fields feature that allows organizations to tailor the platform to their specific needs.
* This article provides an example of how a fictive company in the Economic Development Programs industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
