EcoTrails Expeditions receives a variety of customer inquiries, from booking details to equipment queries. They use Deskhero's user groups feature to assign these inquiries to the right team member, ensuring efficient resolution. The AI capabilities of Deskhero assist in this process by automatically assigning tickets based on the nature of the inquiry.
The company uses Deskhero's knowledge base feature to create a comprehensive database of information. They upload their expedition manuals, equipment lists, and safety guidelines, which are then converted into knowledge base articles using AI. This ensures that all necessary information is readily accessible for the helpdesk team.
Deskhero's AI capabilities also enhance the search results. When a helpdesk representative searches for information to resolve a ticket, the AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find the most relevant content. This significantly reduces the time taken to resolve a ticket.
EcoTrails Expeditions also uses Deskhero's AI to generate suggested replies. These replies are based on the information from previous tickets, knowledge base articles, and uploaded files. This feature not only improves the efficiency of the helpdesk team but also ensures consistency in the responses.
Finally, the company uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows them to leverage the advanced AI capabilities of Deskhero without disrupting their existing workflows.
How does Deskhero's AI assign tickets to the right team member?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to understand the nature of the inquiry and assign the ticket to the appropriate team member.
How does Deskhero's AI enhance search results?
When a search is made, Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find the most relevant content, enhancing the search results.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses the information from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This ensures consistency in responses and improves the efficiency of the helpdesk team.
* This article provides an example of how a fictive company in the Ecotourism Operations industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
