NatureQuest Journeys receives a plethora of inquiries daily about their wildlife tours. They use Deskhero's structured data lists and custom fields to organize these inquiries efficiently. The AI capabilities of Deskhero help in automatically categorizing these tickets based on the nature of the inquiry, such as booking, cancellation, or general information.
The company also leverages Deskhero's knowledge base feature. They upload their tour manuals, policies, and animal spotting guides, which are then converted into knowledge base articles using AI. This not only saves time but also ensures that all relevant information is readily available for the customer support team.
Deskhero's AI capabilities also enhance the search results. When a customer support representative searches for information to resolve a ticket, the AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find the most relevant content. This significantly reduces the time taken to resolve a ticket.
NatureQuest Journeys also uses Deskhero's AI to generate suggested replies. These replies are based on the information from previous tickets, knowledge base articles, and uploaded files. This feature not only improves the efficiency of the customer support team but also ensures consistency in the responses.
Finally, the company uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows them to leverage the advanced AI capabilities of Deskhero without disrupting their existing workflows.
How does Deskhero's AI categorize tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to understand the nature of the inquiry and categorize the ticket accordingly.
How does Deskhero's AI enhance search results?
When a search is made, Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find the most relevant content, enhancing the search results.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses the information from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This ensures consistency in responses and improves the efficiency of the customer support team.
* This article provides an example of how a fictive company in the Ecotourism Operations industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
