PostProFX has a vast knowledge base consisting of manuals, policies, presentations, and more. However, finding relevant information was often challenging for employees. With Deskhero, they were able to leverage AI to enhance search results and improve accessibility.
Deskhero's AI uses OpenAI Embeddings from the knowledge base articles and other uploaded files to find relevant content. This not only improves the search results but also enables the AI to generate suggested replies to internal queries, saving time and improving communication.
The custom email domains and user groups features allow PostProFX to organize their internal communication efficiently. Employees can easily reach out to the right department or individual, improving collaboration and productivity.
Deskhero's website scraping feature also proves beneficial for PostProFX. It allows the company to keep their knowledge base updated with the latest industry trends and technologies, ensuring their team stays ahead of the curve.
In conclusion, Deskhero's advanced AI capabilities have greatly improved PostProFX's knowledge base management and internal communication, contributing to increased productivity.
How does Deskhero's AI enhance knowledge base search results?
Deskhero's AI uses OpenAI Embeddings from the knowledge base articles and other uploaded files to find relevant content. This significantly improves the accuracy and relevance of search results.
What is the benefit of Deskhero's website scraping feature?
Deskhero's website scraping feature allows you to keep your knowledge base updated with the latest industry trends and technologies, ensuring your team stays informed and competitive.
How does Deskhero improve internal communication?
Deskhero's custom email domains and user groups features allow for efficient organization of internal communication. Employees can easily reach out to the right department or individual, improving collaboration and productivity.
* This article provides an example of how a fictive company in the Editing and Post-Production Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
