EditMaster Studios receives numerous client queries daily regarding project updates, technical issues, and service inquiries. Managing these requests manually was time-consuming and often led to delayed responses. By implementing Deskhero, they were able to automate ticket management, significantly reducing response times.
With Deskhero's AI capabilities, EditMaster Studios can leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. This allows the AI to generate suggested replies based on relevant content, freeing up staff to focus on more complex queries.
The custom fields feature allows EditMaster to categorize tickets based on project type, client, or issue, making it easier to track and manage requests. The kanban board provides a visual overview of all ongoing tickets, enabling efficient workflow management.
Deskhero's comprehensive search bar and REST API integration further enhance the platform's efficiency. Staff can quickly locate specific tickets or client information, while the API integration allows for seamless data exchange between Deskhero and EditMaster's existing systems.
Overall, Deskhero's advanced AI capabilities have transformed EditMaster Studios' customer support, improving efficiency and client satisfaction.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to find relevant content. This content is then processed through OpenAI's ChatGPT to generate suggested replies.
Can Deskhero integrate with our existing systems?
Yes, Deskhero offers a REST API that allows for seamless data exchange between Deskhero and your existing systems.
How does Deskhero improve response times?
Deskhero automates ticket management and uses AI to generate suggested replies, significantly reducing the time required to respond to client queries.
* This article provides an example of how a fictive company in the Editing and Post-Production Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
