ScribeCraft Services handles a large number of client queries and requests daily. The manual management of these tickets was becoming increasingly cumbersome. With Deskhero, they have automated the ticket management process, effectively sorting and prioritizing them based on urgency and relevance. This has drastically reduced response times and enhanced overall customer satisfaction.
The company also utilizes Deskhero's AI capabilities to generate suggested replies to customer queries. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to provide accurate and relevant responses. This has not only improved the quality of responses but also allowed the support team to focus on more complex issues.
Deskhero's comprehensive search bar has been a game-changer for ScribeCraft Services. The AI-enhanced search results have made it easier for the support team to find relevant information quickly, reducing the time spent on each ticket and increasing productivity.
ScribeCraft Services also uses Deskhero's knowledge base feature to create a repository of common queries and solutions. The AI capabilities of Deskhero automatically generate articles from word, powerpoint, pdf files, making it easier for the support team to update the knowledge base regularly.
In summary, Deskhero's advanced AI capabilities have revolutionized the way ScribeCraft Services manages its customer support, improving efficiency and customer satisfaction.
How does Deskhero's AI improve the quality of customer support responses at ScribeCraft Services?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies to customer queries. This ensures that the responses are accurate and relevant.
How does Deskhero assist in managing tickets at ScribeCraft Services?
Deskhero automates the ticket management process at ScribeCraft Services, effectively sorting and prioritizing them based on urgency and relevance. This drastically reduces response times and enhances overall customer satisfaction.
How does Deskhero's AI-enhanced search results boost productivity at ScribeCraft Services?
Deskhero's AI-enhanced search results make it easier for the support team at ScribeCraft Services to find relevant information quickly, reducing the time spent on each ticket and increasing productivity.
* This article provides an example of how a fictive company in the Editorial Writing Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
