ProWrite Solutions receives numerous queries and requests from clients on a daily basis. Managing these tickets manually was proving to be time-consuming and inefficient. With Deskhero, they were able to automate ticket management, categorizing and prioritizing them based on urgency and relevance. This has significantly reduced response times and improved overall customer satisfaction.
The company also leverages Deskhero's AI capabilities to generate suggested replies to customer queries. The AI analyses previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to provide accurate and relevant responses. This has not only improved the quality of responses but also freed up the support team's time to focus on more complex issues.
Deskhero's comprehensive search bar has been a game-changer for ProWrite Solutions. The AI-enhanced search results have made it easier for the support team to find relevant information quickly, reducing the time spent on each ticket and increasing productivity.
ProWrite Solutions also uses Deskhero's knowledge base feature to create a repository of common queries and solutions. The AI capabilities of Deskhero automatically generate articles from word, powerpoint, pdf files, making it easier for the support team to update the knowledge base regularly.
Overall, Deskhero's advanced AI capabilities have transformed the way ProWrite Solutions manages its customer support, improving efficiency and customer satisfaction.
How does Deskhero's AI improve the quality of customer support responses?
Deskhero's AI analyses previous tickets, knowledge base articles, uploaded files and scraped website data to generate suggested replies to customer queries. This ensures that the responses are accurate and relevant.
How does Deskhero help in managing tickets?
Deskhero automates ticket management, categorizing and prioritizing them based on urgency and relevance. This reduces response times and improves overall customer satisfaction.
How does Deskhero's AI-enhanced search results improve productivity?
Deskhero's AI-enhanced search results make it easier for the support team to find relevant information quickly, reducing the time spent on each ticket and increasing productivity.
* This article provides an example of how a fictive company in the Editorial Writing Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
