SparkEDM was facing challenges in managing the high volume of customer queries and tickets. The company decided to implement Deskhero to manage their customer support operations more efficiently. The platform's ticket management feature enabled SparkEDM to organize and prioritize customer queries effectively.
With Deskhero's advanced AI capabilities, SparkEDM was able to leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data. This feature helped the company to find relevant content quickly and provide accurate responses to customer queries.
Deskhero's AI-powered ChatGPT generated suggested replies, which significantly reduced the response time and improved the overall customer experience. The comprehensive search bar feature also enhanced the efficiency of the support team by providing quick access to relevant information.
The custom fields and structured data lists features allowed SparkEDM to categorize and track customer queries based on various parameters such as query type, customer type, and priority level. This feature helped the company to streamline their support operations and improve service quality.
By implementing Deskhero, SparkEDM was able to improve their customer support efficiency and enhance customer satisfaction.
How did Deskhero help SparkEDM in managing customer queries?
Deskhero's ticket management feature enabled SparkEDM to organize and prioritize customer queries effectively. The AI capabilities helped in finding relevant content quickly and providing accurate responses.
How did Deskhero improve the response time for customer queries at SparkEDM?
Deskhero's AI-powered ChatGPT generated suggested replies, which significantly reduced the response time. The comprehensive search bar feature also provided quick access to relevant information.
How did Deskhero enhance the customer support efficiency at SparkEDM?
The custom fields and structured data lists features allowed SparkEDM to categorize and track customer queries effectively. This helped the company to streamline their support operations and improve service quality.
* This article provides an example of how a fictive company in the EDM (Electrical Discharge Machining) Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
