ElectroCut Services was looking for a solution to improve their knowledge base and provide better self-service options to their customers. They chose Deskhero for its advanced features and AI capabilities.
Deskhero's feature of generating knowledge base articles from Word, PowerPoint, PDF files, and scraped website data proved to be extremely beneficial for ElectroCut. It allowed the company to create a comprehensive and up-to-date knowledge base without any manual effort.
The advanced AI capabilities of Deskhero enabled ElectroCut to leverage OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files. This feature helped the company to find relevant content quickly and update the knowledge base regularly.
Deskhero's AI-powered ChatGPT not only provided suggested replies to customer queries but also recommended relevant knowledge base articles. This feature improved the self-service options and reduced the workload of the customer support team.
By using Deskhero, ElectroCut Services was able to enhance their knowledge base, improve customer self-service options, and reduce the workload of their customer support team.
How did Deskhero help ElectroCut Services in improving their knowledge base?
Deskhero's feature of generating knowledge base articles from various sources and its AI capabilities helped ElectroCut to create a comprehensive and up-to-date knowledge base.
How did Deskhero improve the self-service options at ElectroCut Services?
Deskhero's AI-powered ChatGPT recommended relevant knowledge base articles in response to customer queries. This feature improved the self-service options and reduced the workload of the customer support team.
How did Deskhero reduce the workload of the customer support team at ElectroCut Services?
Deskhero's AI capabilities helped in finding relevant content quickly and updating the knowledge base regularly. This reduced the need for manual effort and thereby reduced the workload of the customer support team.
* This article provides an example of how a fictive company in the EDM (Electrical Discharge Machining) Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
