PrecisionEDM Inc. was struggling with managing their customer support operations due to the high volume of customer queries. They decided to implement Deskhero to streamline their operations and improve service quality.
Deskhero's ticket management feature allowed PrecisionEDM to effectively organize and prioritize customer queries. The user groups feature enabled the company to assign tickets to the right team members, improving the overall efficiency of the support operations.
The advanced AI capabilities of Deskhero, leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, helped PrecisionEDM to find relevant content quickly and provide accurate responses to customer queries.
Deskhero's AI-powered ChatGPT generated suggested replies, which significantly reduced the response time and improved the overall customer experience. The comprehensive search bar feature also enhanced the efficiency of the support team by providing quick access to relevant information.
By implementing Deskhero, PrecisionEDM was able to streamline their support operations, improve service quality, and enhance customer satisfaction.
How did Deskhero help PrecisionEDM in managing customer queries?
Deskhero's ticket management and user groups features enabled PrecisionEDM to organize and prioritize customer queries effectively and assign them to the right team members.
How did Deskhero improve the response time for customer queries at PrecisionEDM?
Deskhero's AI-powered ChatGPT generated suggested replies, which significantly reduced the response time. The comprehensive search bar feature also provided quick access to relevant information.
How did Deskhero enhance the customer support efficiency at PrecisionEDM?
The advanced AI capabilities of Deskhero helped PrecisionEDM to find relevant content quickly and provide accurate responses to customer queries. This improved the overall efficiency of the support operations and enhanced customer satisfaction.
* This article provides an example of how a fictive company in the EDM (Electrical Discharge Machining) Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
