HistoricLearn deals with a wide range of inquiries, from general questions about their programs to specific requests for information about site locations, program schedules, and pricing. With Deskhero's structured data lists and ticket management system, they can effectively organize these inquiries and ensure prompt responses.
The AI capabilities of Deskhero have been a game-changer for HistoricLearn. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, the AI finds relevant content and generates suggested replies. This has significantly reduced the time spent on responding to inquiries and improved the quality of responses.
Deskhero's AI-enhanced search bar has also made it easier for HistoricLearn's support team to find relevant information quickly. Whether they're searching for a specific ticket or a piece of information in their knowledge base, the AI-powered search provides accurate results in no time.
Using the custom fields feature, HistoricLearn categorizes tickets based on the type of inquiry, making it easier to assign them to the right team member. This has streamlined their workflow and improved response times.
Finally, HistoricLearn uses Deskhero's REST API to integrate the platform with their existing systems, ensuring a smooth flow of information and enhancing their support process.
How does Deskhero's AI improve the quality of responses?
Deskhero's AI uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and uploaded files. This content is then used to generate suggested replies, ensuring that the responses are accurate and comprehensive.
How does the AI-enhanced search bar improve the support process?
The AI-enhanced search bar uses OpenAI Embeddings to provide accurate search results quickly. This makes it easier for the support team to find the information they need to respond to inquiries effectively.
Can Deskhero be integrated with other systems?
Yes, Deskhero provides a REST API that allows it to be integrated with other systems, ensuring a seamless flow of information.
* This article provides an example of how a fictive company in the Education Programs for Museums and Historical Sites industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
