MuseoEdu receives a variety of inquiries every day, from general questions about their programs to specific requests for information about museum partnerships, program content, and pricing. With Deskhero's user groups and ticket management system, they can effectively organize these inquiries and ensure quick responses.
The AI capabilities of Deskhero have been instrumental in improving MuseoEdu's customer service. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content and generate suggested replies. This has greatly reduced the time spent on crafting responses and improved the quality of their customer service.
Deskhero's AI-enhanced search bar has also made it easier for MuseoEdu's support team to find relevant information quickly. Whether they're searching for a specific ticket or a piece of information in their knowledge base, the AI-powered search provides accurate results in seconds.
Using the custom fields feature, MuseoEdu categorizes tickets based on the type of inquiry, making it easier to assign them to the right team member. This has streamlined their workflow and improved response times.
Finally, MuseoEdu uses Deskhero's REST API to integrate the platform with their existing systems, ensuring a smooth flow of information and enhancing their support process.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and uploaded files. This content is then used to generate suggested replies, significantly reducing the time spent on crafting responses.
How does the AI-enhanced search bar work?
The AI-enhanced search bar uses OpenAI Embeddings to provide accurate search results quickly. It searches through all available data, including tickets, knowledge base articles, and uploaded files, to find the most relevant information.
Can Deskhero be integrated with other systems?
Yes, Deskhero provides a REST API that allows it to be integrated with other systems, ensuring a seamless flow of information.
* This article provides an example of how a fictive company in the Education Programs for Museums and Historical Sites industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
