MuseumEd receives numerous inquiries daily about their educational programs, ranging from general information requests to specific queries about program content, pricing, and availability. With Deskhero's ticket management system, they can efficiently organize these inquiries and ensure timely responses.
Deskhero's AI capabilities have been particularly beneficial for MuseumEd. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies, manuals, and presentations to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time spent on crafting responses.
Additionally, the AI-enhanced search results have made it easier for MuseumEd's support team to find relevant information quickly. Whether they're looking for a specific ticket or a piece of information in their knowledge base, the AI-powered search bar provides accurate results in seconds.
The custom fields feature allows MuseumEd to categorize tickets based on the type of inquiry, making it easier to assign them to the appropriate team member. This has resulted in a more streamlined workflow and improved response times.
Finally, MuseumEd uses the REST API to integrate Deskhero with their existing systems, ensuring a seamless flow of information and further enhancing their support process.
How does Deskhero's AI capabilities improve response time?
Deskhero's AI uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and uploaded files. This content is then used to generate suggested replies, significantly reducing the time spent on crafting responses.
How does the AI-enhanced search bar work?
The AI-enhanced search bar uses OpenAI Embeddings to provide accurate search results quickly. It searches through all available data, including tickets, knowledge base articles, and uploaded files, to find the most relevant information.
Can Deskhero be integrated with other systems?
Yes, Deskhero provides a REST API that allows it to be integrated with other systems, ensuring a seamless flow of information.
* This article provides an example of how a fictive company in the Education Programs for Museums and Historical Sites industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
