EduAssist manages a wide range of queries from students, parents, and educational institutions. The volume of these queries was overwhelming their support staff, leading to slow response times and dissatisfaction among their clients. They turned to Deskhero to help manage this workload more efficiently.
With Deskhero, EduAssist was able to structure their data lists, create custom fields and user groups, and manage tickets effectively using the kanban board. This allowed them to categorize and prioritize tickets, leading to faster resolution times.
Deskhero's advanced AI capabilities were particularly beneficial for EduAssist. The AI leveraged OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find relevant content. This content was then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time spent on each ticket.
Furthermore, the AI-enhanced comprehensive search bar made it easier for support staff to find relevant information quickly. This not only improved their productivity but also enhanced the quality of their responses.
Overall, Deskhero's AI capabilities have enabled EduAssist to provide a higher level of service to their clients, while also improving their operational efficiency.
How does Deskhero's AI capabilities improve ticket resolution times?
Deskhero's AI uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and other resources. This content is then used to generate suggested replies, reducing the time spent on each ticket.
How does Deskhero help in managing large volumes of queries?
Deskhero provides features like structured data lists, custom fields, user groups, and a kanban board for effective ticket management. These features allow for efficient categorization and prioritization of tickets.
How does the AI-enhanced search bar work?
The AI-enhanced search bar uses OpenAI Embeddings to find relevant content from various resources. This makes it easier for support staff to find the information they need quickly.
* This article provides an example of how a fictive company in the Education Support Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
